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Shipping Policy

Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout. 

 

U.S. Shipping Rates

USPS: Cost $9 USD, free shipping on orders over $59.99.

U.S Mainland Shipping Time 14-22 working days. Rest of U.S Shipping Time 16-24 working days.

If your package is returned to our courier warehouse due to incorrect address or addressee, we can charge a re-delivery fee of $5 to arrange re-delivery.


International Shipping and Estimates

Standard Shipping: Cost $10 USD, free shipping on orders over $59.99. Shipping Time 15-25 working days.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@lygocool.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

We accept returns up to 10 days after delivery, if the item is unused and in its original condition.  Buyer pays return shipping.

If you have any further questions, please don't hesitate to contact us at support@lygocool.com.