Effective Date: 2023.02.15
This Orders & Shipping Policy outlines the terms and conditions governing the placement, processing, and delivery of orders on our website. By placing an order with us, you agree to comply with this Policy. Please read it carefully before making a purchase.
1. Order Placement
1.1 Product Information: We strive to provide accurate and detailed information about our products, including descriptions, specifications, images, and pricing. However, we do not warrant that all information is accurate, complete, or current. In the event of an error, we reserve the right to correct it and modify or cancel any orders affected by the error.
1.2 Order Acceptance: Placing an order on our website constitutes an offer to purchase the selected product(s). We reserve the right to accept or decline your order at our sole discretion. If we cannot process your order, we will notify you promptly and provide a refund if applicable.
2. Pricing and Payment
2.1 Pricing: All prices displayed on our website are in US dollars and are subject to change without notice. We strive to ensure accurate pricing, but errors may occur. If the actual price of a product is higher than the price displayed, we will contact you for further instructions before processing your order.
2.2 Payment: We currently only accept PayPal payments due to technical limitations. You agree to provide accurate and valid payment information when placing an order. By providing your payment details, you authorize us to charge the applicable amount for your purchase.
3. Shipping and Delivery
3.1 Shipping Methods: We offer shipping to the United States, Ireland, Austria, Australia, Belgium, Germany, France, Netherlands, Canada, Malaysia, Norway, Japan, Sweden, Switzerland, Thailand, Spain, Singapore, New Zealand, Italy, United Kingdom, and Hong Kong. All orders will include standard shipping. Express Service Providers: UPS, Australia Post, and DHL. Delivery time will be around 7-14 working days. Please note that delivery times are estimates and may vary due to factors beyond our control. For orders under $70, we will charge an additional shipping fee ($10). The shipping fee will be waived for orders of $70 and above.
3.2 Order Processing Time: We strive to process and ship orders promptly. However, order processing time may vary depending on product availability and other factors. Orders are usually processed within 2 business days, Monday through Friday, excluding holidays. Express orders placed on weekends will be shipped on Monday.
3.3 Shipment Tracking: Once your order is shipped, we will provide you with a tracking number, if available. You can use this tracking number to monitor the status of your shipment through the designated carrier's website.
3.4 Customs and Duties: All of our product prices are tax-included, please rest assured to buy, any tariff will not be taken away in the future.
3.5 Delivery Issues: While we strive for timely and accurate deliveries, unforeseen circumstances may cause delays or delivery failures. If you encounter any issues with the delivery of your order, please contact our customer support team, and we will assist you to the best of our ability.