Frequently Asked Questions
Below FAQ are some common concerns of our clients before purchasing our bags.
If you have other questions, please just send it to firstname.lastname@example.org.
We will email you as items in your order ship, or if there are updates on the status of your order.
If you have a lygocool.com profile, sign in to your account. You'll see which purchases are on the way and get to the shipment tracking updates.
If you don't have an account, find your order number, then go to order information and enter it.
To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes "https" at the beginning. Most browsers offer additional security alerts as well.
Items that aren't available to ship when an order is placed are on backorder and will ship at a later date. We'll provide you with an approximate ship date when you add the item to your bag and when you check out. Backorder ship dates are approximate, and we'll email you if the date changes.
Please note that, while your credit card will be authorized on the date you place your order, you will not be charged until the item ships.
Our shipping fee is usually around $10, if the order is more than $70, the shipping fee will be waived.
If you're missing items or shipments, contact us within 30 days of ship date.
Yes. For information, see our Returns & Exchanges policy.
For orders shipped internationally, you'll need to contact us and ask for a Return Merchandise Authorization form.