Questions you may want to know
Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund. If your refund is approved, we will initiate a refund to your original method of payment within 14 days. Please note that depending on your bank or credit card company, the refund may take additional time to appear in your account. In addition, the refund applied before our shipment can be refunded in full, and the refund applied after shipment will only refund 50% of the original payment amount
We want our customers to be completely satisfied with their purchases. If you are not satisfied with your purchase for any reason, we will gladly exchange the item within 30 days of the purchase date.
To be eligible for an exchange, the item must be in its original condition and packaging. It must be unused and in the same condition that you received it. Additionally, you will need to provide proof of purchase, such as a receipt or order confirmation email.
To initiate an exchange, please contact our customer service team by email or phone. We will provide you with instructions on how to send the item back to us. Once we receive the item, we will process your exchange and send you the new item as soon as possible.
If the item you are exchanging is damaged or defective, please let us know immediately. We will work with you to resolve the issue and ensure that you receive a replacement item that meets your satisfaction.
We reserve the right to reject any exchange request that does not meet our exchange policy criteria. We also reserve the right to modify or update this exchange policy at any time without prior notice.
We're working hard to get your order packed quickly. It usually takes about one to three business days for us to pack up and ship out your order. Express and Next Day orders placed before 10 am PT ship out the same business day, and orders placed after 10 am PT or on the weekend will ship the next business day. Shipping time will be around 7-14 working days
You’ll receive a shipping confirmation email that includes your tracking number once your order is packaged at our warehouse. Tracking links generally need 48–72 business hours to be updated with tracking information.
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we believe that everyone deserves a great bag, and we are committed to making that a reality for our customers.